We’ll make it right
WeldWords, provided by Theresa Vasquez, offers hands-on help when a production file is not working as expected. We may ask for the affected file, the settings used, and a description of the machine or software result so we can troubleshoot or correct the file.
This support promise does not guarantee that every font, material, machine, or customer-supplied artwork will produce the same physical result.
30-day refund window
You may request a refund within 30 days of the original subscription order. Requests are reviewed fairly, including whether WeldWords had a reasonable chance to correct a reported problem and whether the subscription was already used to complete substantial production work. This does not limit statutory consumer rights.
How to request a refund
Purchases and refunds are handled by Paddle, our Merchant of Record. To request a refund, visit paddle.net, locate your purchase, and follow the support or refund instructions. Paddle may ask for information needed to identify the order.
Subscriptions and cancellation
Canceling stops future renewals but does not automatically refund an earlier charge. A refund requested within the 30-day period will be reviewed and processed through Paddle. Access may end when a refunded purchase is completed.
Processing
Approved refunds return to the original payment method. The time for funds to appear depends on the payment method and financial institution. Your statutory consumer rights remain unaffected.